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Returns & Refunds

Last updated: 15 October 2026

We make fresh, perishable frozen treats, so The Kinda Kid Sweets handles returns and refunds a little differently to shops selling non-food goods. This policy explains what we do if something goes wrong with a walk-in order, a tub delivery or an event booking.

Quality Guarantee

If your order is wrong, incomplete or not up to our usual standard, tell us and we'll put it right with a free replacement or a refund, at our discretion. Please contact us within 2 hours of collecting or receiving your order, and keep the product (or a photo of it) so we can see the problem.

Walk-in Orders

Ice cream cups, slushies, frozen yoghurt and popcorn are made fresh when you order. Please check your order before you leave the counter. If anything is wrong, let us know right away and we'll fix it on the spot.

Tub Deliveries

  • Damaged or melted on arrival: if your tub arrives damaged, leaking or melted, send us a photo on WhatsApp within 2 hours of delivery. We'll send a replacement or refund you in full.
  • Wrong flavour or missing tub: tell us within 2 hours of delivery and we'll deliver the correct tub at no extra cost, or refund you for the missing or incorrect item.
  • Storage after delivery: please put your tub in the freezer as soon as it arrives. We can't accept claims for melting or quality problems caused by how a tub was stored after delivery.
  • Cancelling a tub order: you can cancel for a full refund any time before your order leaves us for delivery. Once it's on its way, we can't cancel or refund it.
  • Missed deliveries: we'll WhatsApp you before we arrive. If nobody is available to receive the tub, or the address given is incorrect, we'll try to arrange a new delivery time with you. A second delivery may come with an extra delivery charge, and orders we can't deliver because of a missed delivery aren't refundable.

Change of Mind

Our products are food and perishable, so we can't accept returns or give refunds for a change of mind once an order has been prepared, collected or delivered.

Event Bookings

For event and party bookings, we may ask for a deposit to secure your date. If you cancel at least 48 hours before the event, we refund the full deposit. If you cancel within 48 hours of the event, we may keep the deposit to cover ingredients and preparation already paid for. If we have to cancel, we'll refund everything you've paid.

How to Request a Refund

Message us on WhatsApp at 072 711 3446 or email kindakidgroup@gmail.com with your name, order details, and photos where relevant. We'll reply as soon as possible, usually on the same day. Approved refunds are paid back using your original payment method within 5–7 business days.

Your Rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. For more about how we do business, see our Terms.